Our service and support programs ensure maximum network reliability and uptime. We provide multiple levels of customer service, including options for on-site service, to give you the network performance, high-availability, and fast fault recovery you expect. We make it easy and affordable for you to get all the help you need, whenever you need it.
Call +1.503.906.7314 or +1.888.872.1512 (toll free in the U.S.) for all PacStar products, then select Option 3 when prompted.
PacStar’s phone service is available 24×7, 365 days a year. A PacStar support engineer will respond to your support request within a time frame that is based on the call’s severity level.
For our U.S. DoD customers, our PacStar toll-free number is available world-wide via DSN – enabling you to contact PacStar support where ever you have DSN access.
PacStar monitors Web and email support requests 24×7, 365 days a year. A PacStar support engineer will respond to your support request within a time frame that is based on the support request’s severity level.
Certain PacStar products and technical data are subject to export control under the International Traffic in Arms Regulations (ITAR); do not submit ITAR controlled or confidential information via the email or Web submission processes.
If you need a rapid response 24×7, please call one of our phone numbers above.